Shipping + Returns
Each piece is specially made-to-order and takes 3-5 weeks to ship. Some items we have in stock, which we can ship the next business day. If a piece is needed by a specific date, please email email@example.com after you place your order and we will let you know what is possible to expedite your order. We recommend FedEx for orders of $200 and over. Shipping is the customers responsibility. If a parcel is lost during shipping we do not take responsibility for the value lost, although we will do what we can to help you communicate with the carrier. Shipping times are approximate and don't include customs delays, which are not in our control. Customs and duties are to be paid by the customer when applicable.
Items are shipped in Eden Philippa branded packaging. Our boxes are made of 70% post-consumer material and made using water-based glue. If you would like to send an item as a gift, please email firstname.lastname@example.org after ordering and we can slip a little love note in the parcel for you.
All items, including custom pieces, are final sale. Deposits for custom pieces are non-refundable.