FAQ 

 

Orders

How long do orders take to ship?
Each piece takes up to 5 weeks to complete.  If you need a piece for a certain date, please leave that info in the 'notes' section of the checkout page.  

Do you sell wholesale?
Yes, if you are an interested retailer, please email us at eden@edenphilippa.com for more info. 

I have an anniversary next Thursday and need a piece by then.  What do I do?
We keep a supply of jewelry on hand that can ship next business day.  We only have certain sizes, metal colours, etc. so it's best to email and find out which ones are available.

I'd like my ring in platinum, is that possible?
Yes, please email us at eden@edenphilippa.com for more info. 

Shipping

What type of shipping services do you offer?
We ship via FedEx and Canada Post.  Shipping to the United States is only done via FedEx and costs $60 CAD.  We recommend choosing FedEx for orders over $200.  Orders are insured for $100 unless additional insurance is purchased.  If you have any questions, please contact us

Do you ship to _______?
We ship worldwide, baby! 

Custom Jewelry

I'm interested in creating a custom piece. 
Yay! Let's get started - email us at eden@edenphilippa.com with a little info about what you're looking to create. 

Can you customize the size/type of stones in your collection pieces (i.e the Drea with a blue sapphire)?
Yes, we sure can! Please send us an email at eden@edenphilippa.com if this is something you're interested in.

Do you repurpose stones?
Yup! Although, we cannot guarantee the quality of the stone, and therefore cannot be held responsible if they break.  Of course we take necessary precautions to avoid this happening, but sometimes it's out of our control if the quality is low.  

Returns/Exchanges

Do you accept returns?
Unfortunately, since each piece is made to order just for you, we cannot accept returns.  If you are uncertain of what you want, do not hesitate to get in touch. Send us a note and we will get back to you shortly! 

I ordered the wrong size.
We offer free resizing on all rings purchased on edenphilippa.com.  The cost of shipping back and forth is not included.  To preserve the integrity of the piece, we only size rings up or down one whole size.  Please send the ring via a shipping method you trust.  We cannot be held responsible for items lost in the mail.